Kemper Auto VIoleta Khouri Agency Owner

I started in the insurance business learning the basics through family members who were agency owners and finding good mentors along the way.

I wanted to be a part of a stable industry, that also gave me the opportunity to help people.

I saw how important it was for families and businesses to have protection when they needed it the most. That really motivated me to pursue the insurance career and focus on building relationships with clients and not just selling policies. My biggest motivation are my children. They're my biggest motivation and blessing and, just creating a stable industry for their future is something that motivates me every day. Me every day.

My relationship with my customers are very personal.

Most of them have my cell phone number, which is a good and a bad thing, but I am available almost, I would say, twenty four hours for any issues that they might have. You still have customers that like to come and feel like they're speaking to a person.

Basically when you're the face of the company, you have to answer at all times and be there for the client. It's just a gratifying feeling to be able to know you gave that person peace of mind when they needed it the most.

Kemper is a company I feel very comfortable working with. The logistics, the agent trainings, the relationships with the marketing reps are essentials to a successful business and in providing excellent service to our customers. Working with Kemper has been great since day one. The relationship with my marketing rep and sales executives have been very transparent and straightforward. It's been a genuine, relationship where they're a phone call away ready to help when it comes to client related questions, concerns, or just general insurance matters.

Trust is one of the key components in being in a successful business.

When a customer trusts you enough to to recommend their family members, their friends to your business, it's not just I'm not just selling an insurance policy, I'm selling peace of mind. My best marketing is a referral. Having been in the business for over thirty years gives my customers the peace of mind that they're with a trusted agency. I feel it's not only a positive influence in my customer but in the community as well when the customer feels safe and like somebody's looking out for their best interest and they walk out of the office with the best possible coverage.